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TERMS AND CONDITIONS OF ORDER
We encourage customers to simplify ordering by electronic copy of the purchase order (PO by EMAIL).
Please include the following information with each order:
1. Purchase Order number
2. Quotation number (for bulk quantity only)
3. Catalog number and product name/description of the product
4. Quantity of product
5. Billing and shipping address
1.Prices:Orders and Changes: Prices shown are in US
currency. You may not cancel purchase orders unless such cancellation is
expressly agreed by us. In such event, you will be advised of the total
charge for such cancellation. You agree to pay such charges, including,
but not limited to, storage and shipment costs, costs of producing
non-standard materials, costs of purchasing non-returnable materials,
cancellation costs imposed on us by our suppliers, and any other cost
resulting from cancellation of this order.
2. Delivery: In most cases, we use Fedex, DHL, TNT. All
shipping charges billed are the responsibility of the customer and
added to the invoice. We reserve the right to make delivery in
installments, all such installments to be separately invoiced and paid
for when due per invoice, without regard to subsequent deliveries.
Partial shipments of available items are made when another item is
backordered. Please inspect your packages upon receipt. If the goods
have been damaged in transit, we can assist you in filing a claim with
the carrier. You shall notify us in writing of any claims for shortages,
defects or damages and shall hold the goods for our written
instructions concerning disposition. Any claims for such errors must be
made within 10 business days. If it is our error, we will do whatever is
necessary to ship the correct products as soon as possible. If you
shall fail to notify us any defects within 10 days after the goods have
been received, such goods shall conclusively be deemed to conform to the
terms and conditions hereof and to have been irrevocably accepted by
the buyer.
3. Payment: Terms of sale are usually prepayment by
wire transfer. The amount received must be sufficient to cover both the
invoiced amount and any bank charges that may be incurred.
4. Warranties: The products shipped by DebyeTec are
warranted to conform to the chemical or biological descriptions provided
in our publications. This warranty is exclusive, and we makes no other
warranty, express or implied, including any implied warranty of
merchantability or fitness for any particular purpose. Our sole and
exclusive liability and your exclusive remedy with respect to products
proved to our satisfaction to be defective or nonconforming shall be
replacement of such products without charge or refund of the purchase
price, in our sole discretion, upon the return of such products in
accordance with our instructions. We will not be liable for any
incidental, consequential or contingent damages involving their use.
5. Returns: We must authorize any returns. We will not
accept return shipments unless we have given prior written permission
and shipping instructions. Goods may not be returned for credit except
with our permission, and then only in strict compliance with our return
shipment instructions. Any returned items may be subject to a 20%
restocking fee. In many cases, items ordered in error cannot be returned
because of the sensitive nature of many of our products and the
difficulty and expense of requalifying returned items. If items are
accepted for return, they must be in new, unopened, unused and undamaged
condition, and you will be charged a per-unit 20% restocking charge.
6. Use of Our Products: Our products are used ONLY for
laboratory research and development purposes. We realize that, since our
products are, unless otherwise stated, intended primarily for research
purposes, they may not be on the Toxic Substances Control Act (TSCA)
inventory. You assume responsibility to assure that the products
purchased from us are approved for use under TSCA, if applicable. You
have the responsibility to verify the hazards and to conduct any further
research necessary to learn the hazards involved in using products
purchased from us. You also have the duty to warn your customers and any
auxiliary personnel (such as freight handlers, etc.) of any risks
involved in using or handling the products.
7. Patent Disclaimer: We do not warrant that the use or
sale of our products will not infringe the claims of any United States
or other patents covering the product itself or the use thereof in
combination with other products or in the operation of any process.
8. Miscellaneous: We reserve the right to discontinue
our products or change specifications or prices of our products and to
correct any errors or omissions at any time without incurring
obligations.
We Appreciate Your Business!